Zendesk

Customer support

Zendesk agents

Connect Zendesk to Forge and describe the job in plain words. Forge reads your tickets, tags and sorts them, watches for SLA risk, and reports back on a schedule or on demand. Your agents stay focused on customers while the routine triage and reporting run themselves. No code, and no ticket data is exposed to the model beyond the job you describe.

Digests

Daily ticket digest

One summary of new and open tickets, posted every morning.

Weekdays at 9:00 AM
ZendeskSlack

Agent workload summary

See who is carrying what, before the load tips over.

Weekdays at 9:00 AM
ZendeskSlack

Trending issues roundup

Know what customers are hitting most, while it still matters.

Daily at 5:00 PM
ZendeskSlack

Alerts

SLA breach alerts

Catch tickets before the clock runs out, not after.

Every 30 minutes
ZendeskSlack

Urgent ticket alerts

Get pinged the moment a high-priority ticket lands.

Every 10 minutes
ZendeskSlack

Response reminders

A nudge for tickets waiting too long on a reply.

Every 2 hours
ZendeskSlack

Triage

New ticket triage

Every incoming ticket tagged and sorted before an agent opens it.

Every hour
Zendesk

Unassigned ticket watch

No ticket sits in the queue without an owner.

Every 2 hours
ZendeskSlack

Reports

Weekly backlog report

A clear read on the backlog and aging tickets, every week.

Fridays at 4:00 PM
ZendeskGmail

CSAT digest

See how customers rate support, and read the comments that count.

Mondays at 10:00 AM
ZendeskGmail

Don't see yours? Describe it.

These are just starting points. Tell AgentBand what you want in a sentence and connect Zendesk. Your agent runs on a schedule or on demand.

Build a Zendesk agent