Unassigned ticket watch
No ticket sits in the queue without an owner.
Paste this into AgentBand
Every 2 hours, find Zendesk tickets that have been unassigned for more than 30 minutes, and post the list to #support so someone can pick them up.
Tickets stall when nobody owns them. Forge watches for messages sitting unassigned past your threshold and surfaces them to the team, so every customer gets an agent instead of waiting in an orphaned queue.
How it works
- 1 Find tickets unassigned past your threshold
- 2 Include the priority and how long each has waited
- 3 Post the list to your support channel to be picked up
Build this agent
Connect Zendesk, paste the sentence above, and let it run. You can have it working in a couple of minutes.
Get started freeCommon questions
What does the Unassigned ticket watch agent do? +
Tickets stall when nobody owns them. Forge watches for messages sitting unassigned past your threshold and surfaces them to the team, so every customer gets an agent instead of waiting in an orphaned queue.
Which tools does this Zendesk agent need? +
It uses Zendesk and Slack. You connect each account once in AgentBand, and the agent acts through them. Your credentials are never exposed to the model.
How often does it run? +
Every 2 hours. You can also run it on demand at any time, or change the schedule by chatting with it.
Do I need to write any code? +
No. You describe the agent in a sentence, connect the tools it needs, and AgentBand runs it. There is nothing to code or deploy.