Response reminders
A nudge for tickets waiting too long on a reply.
Paste this into AgentBand
Every 2 hours during business hours, find Zendesk tickets awaiting an agent reply for more than 4 hours, and post the list to #support with the ticket, customer, and assignee.
Keep response times honest. Forge scans for open tickets that have gone past your reply window without an agent response and nudges the team with the ticket, customer, and owner, so customers are not left waiting and threads do not go cold.
How it works
- 1 Find tickets awaiting an agent reply past your window
- 2 Include the customer and the assigned agent
- 3 Post the reminder list to your support channel
Build this agent
Connect Zendesk, paste the sentence above, and let it run. You can have it working in a couple of minutes.
Get started freeCommon questions
What does the Response reminders agent do? +
Keep response times honest. Forge scans for open tickets that have gone past your reply window without an agent response and nudges the team with the ticket, customer, and owner, so customers are not left waiting and threads do not go cold.
Which tools does this Zendesk agent need? +
It uses Zendesk and Slack. You connect each account once in AgentBand, and the agent acts through them. Your credentials are never exposed to the model.
How often does it run? +
Every 2 hours. You can also run it on demand at any time, or change the schedule by chatting with it.
Do I need to write any code? +
No. You describe the agent in a sentence, connect the tools it needs, and AgentBand runs it. There is nothing to code or deploy.