Weekly backlog report
A clear read on the backlog and aging tickets, every week.
Paste this into AgentBand
Every Friday at 4pm, report on the Zendesk backlog: total open tickets, how many are older than 3 days, the oldest ten, and the trend versus last week, then send it to my email.
Give managers a real handle on the backlog. AgentBand counts open tickets, finds the ones aging past your threshold, surfaces the oldest, and compares the week to the last, so backlog conversations start from numbers instead of gut feel.
How it works
- 1 Count open tickets and flag those aging past the threshold
- 2 List the oldest tickets and compare to last week
- 3 Send the report to the manager's inbox
Build this agent
Connect Zendesk, paste the sentence above, and let it run. You can have it working in a couple of minutes.
Start nowCommon questions
What does the Weekly backlog report agent do? +
Give managers a real handle on the backlog. AgentBand counts open tickets, finds the ones aging past your threshold, surfaces the oldest, and compares the week to the last, so backlog conversations start from numbers instead of gut feel.
Which tools does this Zendesk agent need? +
It uses Zendesk and Gmail. You connect each account once in AgentBand, and the agent acts through them. Your credentials are never exposed to the model.
How often does it run? +
Fridays at 4:00 PM. You can also run it on demand at any time, or change the schedule by chatting with it.
Do I need to write any code? +
No. You describe the agent in a sentence, connect the tools it needs, and AgentBand runs it. There is nothing to code or deploy.
This agent connects
Related Zendesk agents
Agent workload summary
See who is carrying what, before the load tips over.
CSAT digest
See how customers rate support, and read the comments that count.
More agents to build
Zendesk
Response reminders
A nudge for tickets waiting too long on a reply.
Zendesk
Trending issues roundup
Know what customers are hitting most, while it still matters.
Airtable
New record alerts
Get pinged the moment a record lands in a table.
Airtable
Daily table digest
One summary of a table each morning, not a tab you forget to open.
Airtable
Record follow-up reminders
A nudge for the records due for a follow-up, before they go cold.
Airtable
Weekly base report
A tidy recap of the week, built straight from your base.