Weekly backlog report
A clear read on the backlog and aging tickets, every week.
Paste this into AgentBand
Every Friday at 4pm, report on the Zendesk backlog: total open tickets, how many are older than 3 days, the oldest ten, and the trend versus last week, then send it to my email.
Give managers a real handle on the backlog. Forge counts open tickets, finds the ones aging past your threshold, surfaces the oldest, and compares the week to the last, so backlog conversations start from numbers instead of gut feel.
How it works
- 1 Count open tickets and flag those aging past the threshold
- 2 List the oldest tickets and compare to last week
- 3 Send the report to the manager's inbox
Build this agent
Connect Zendesk, paste the sentence above, and let it run. You can have it working in a couple of minutes.
Get started freeCommon questions
What does the Weekly backlog report agent do? +
Give managers a real handle on the backlog. Forge counts open tickets, finds the ones aging past your threshold, surfaces the oldest, and compares the week to the last, so backlog conversations start from numbers instead of gut feel.
Which tools does this Zendesk agent need? +
It uses Zendesk and Gmail. You connect each account once in AgentBand, and the agent acts through them. Your credentials are never exposed to the model.
How often does it run? +
Fridays at 4:00 PM. You can also run it on demand at any time, or change the schedule by chatting with it.
Do I need to write any code? +
No. You describe the agent in a sentence, connect the tools it needs, and AgentBand runs it. There is nothing to code or deploy.