Agent workload summary
See who is carrying what, before the load tips over.
Paste this into AgentBand
Every weekday at 9am, summarize open Zendesk tickets per agent, including how many are high priority and how many are near their SLA, and post it to #support-leads.
Balance the team with a clear picture of load. Forge counts open tickets for each agent, flags who is holding the most high-priority and at-risk work, and posts a snapshot, so leads can rebalance before anyone is buried.
How it works
- 1 Count open tickets per agent
- 2 Note high-priority and near-SLA counts for each
- 3 Post the snapshot to your leads channel
Build this agent
Connect Zendesk, paste the sentence above, and let it run. You can have it working in a couple of minutes.
Get started freeCommon questions
What does the Agent workload summary agent do? +
Balance the team with a clear picture of load. Forge counts open tickets for each agent, flags who is holding the most high-priority and at-risk work, and posts a snapshot, so leads can rebalance before anyone is buried.
Which tools does this Zendesk agent need? +
It uses Zendesk and Slack. You connect each account once in AgentBand, and the agent acts through them. Your credentials are never exposed to the model.
How often does it run? +
Weekdays at 9:00 AM. You can also run it on demand at any time, or change the schedule by chatting with it.
Do I need to write any code? +
No. You describe the agent in a sentence, connect the tools it needs, and AgentBand runs it. There is nothing to code or deploy.