CSAT digest
See how customers rate support, and read the comments that count.
Paste this into AgentBand
Every Monday at 10am, summarize the CSAT ratings from Zendesk over the past week, call out the average, any drop from the week before, and the standout positive and negative comments, then email it to me.
Turn raw satisfaction scores into something you act on. Forge gathers the week's CSAT ratings, reports the average and the shift from last week, and pulls the comments worth reading, so wins and problem spots are both easy to see.
How it works
- 1 Collect CSAT ratings from the past week
- 2 Compute the average and the change from last week
- 3 Surface the standout positive and negative comments
Build this agent
Connect Zendesk, paste the sentence above, and let it run. You can have it working in a couple of minutes.
Get started freeCommon questions
What does the CSAT digest agent do? +
Turn raw satisfaction scores into something you act on. Forge gathers the week's CSAT ratings, reports the average and the shift from last week, and pulls the comments worth reading, so wins and problem spots are both easy to see.
Which tools does this Zendesk agent need? +
It uses Zendesk and Gmail. You connect each account once in AgentBand, and the agent acts through them. Your credentials are never exposed to the model.
How often does it run? +
Mondays at 10:00 AM. You can also run it on demand at any time, or change the schedule by chatting with it.
Do I need to write any code? +
No. You describe the agent in a sentence, connect the tools it needs, and AgentBand runs it. There is nothing to code or deploy.