SLA breach alerts
Catch tickets before the clock runs out, not after.
Paste this into AgentBand
Every 30 minutes, check Zendesk for tickets that are within an hour of breaching their SLA or have already breached, and post each one to #support-alerts with the ticket number, priority, and assignee.
An SLA breach is a promise broken. Forge watches your queues for tickets nearing or past their target and alerts the team the moment one is at risk, with the number, priority, and owner, so someone can step in while there is still time.
How it works
- 1 Check open tickets against their SLA targets
- 2 Flag anything within the hour or already breached
- 3 Alert the team with the ticket, priority, and assignee
Build this agent
Connect Zendesk, paste the sentence above, and let it run. You can have it working in a couple of minutes.
Get started freeCommon questions
What does the SLA breach alerts agent do? +
An SLA breach is a promise broken. Forge watches your queues for tickets nearing or past their target and alerts the team the moment one is at risk, with the number, priority, and owner, so someone can step in while there is still time.
Which tools does this Zendesk agent need? +
It uses Zendesk and Slack. You connect each account once in AgentBand, and the agent acts through them. Your credentials are never exposed to the model.
How often does it run? +
Every 30 minutes. You can also run it on demand at any time, or change the schedule by chatting with it.
Do I need to write any code? +
No. You describe the agent in a sentence, connect the tools it needs, and AgentBand runs it. There is nothing to code or deploy.