Urgent ticket alerts
Get pinged the moment a high-priority ticket lands.
Paste this into AgentBand
Watch Zendesk for new tickets marked high or urgent priority, and post each one to #support-alerts right away with the subject, customer, and a link.
Some tickets cannot wait for the next queue sweep. Forge watches for new high and urgent priority tickets and posts each one to Slack immediately, with the subject, customer, and a link, so the right person jumps on it before it escalates.
How it works
- 1 Scan new tickets for high and urgent priority
- 2 Skip anything already flagged so you are not pinged twice
- 3 Alert the team with the subject, customer, and a link
Build this agent
Connect Zendesk, paste the sentence above, and let it run. You can have it working in a couple of minutes.
Get started freeCommon questions
What does the Urgent ticket alerts agent do? +
Some tickets cannot wait for the next queue sweep. Forge watches for new high and urgent priority tickets and posts each one to Slack immediately, with the subject, customer, and a link, so the right person jumps on it before it escalates.
Which tools does this Zendesk agent need? +
It uses Zendesk and Slack. You connect each account once in AgentBand, and the agent acts through them. Your credentials are never exposed to the model.
How often does it run? +
Every 10 minutes. You can also run it on demand at any time, or change the schedule by chatting with it.
Do I need to write any code? +
No. You describe the agent in a sentence, connect the tools it needs, and AgentBand runs it. There is nothing to code or deploy.