Daily ticket digest
One summary of new and open tickets, posted every morning.
Paste this into AgentBand
Every weekday at 9am, summarize the tickets created and still open in Zendesk over the last 24 hours, grouped by priority and status, and post the digest to our #support Slack channel.
Start the day knowing exactly where the queue stands. Forge reads the last day of Zendesk activity, groups tickets by priority and status, and posts a clean digest to Slack, so the whole team sees what is new and what is still open before standup.
How it works
- 1 Read tickets created and open in the last 24 hours
- 2 Group them by priority and status with counts
- 3 Post the digest to your support channel
Build this agent
Connect Zendesk, paste the sentence above, and let it run. You can have it working in a couple of minutes.
Get started freeCommon questions
What does the Daily ticket digest agent do? +
Start the day knowing exactly where the queue stands. Forge reads the last day of Zendesk activity, groups tickets by priority and status, and posts a clean digest to Slack, so the whole team sees what is new and what is still open before standup.
Which tools does this Zendesk agent need? +
It uses Zendesk and Slack. You connect each account once in AgentBand, and the agent acts through them. Your credentials are never exposed to the model.
How often does it run? +
Weekdays at 9:00 AM. You can also run it on demand at any time, or change the schedule by chatting with it.
Do I need to write any code? +
No. You describe the agent in a sentence, connect the tools it needs, and AgentBand runs it. There is nothing to code or deploy.