Trending issues roundup
Know what customers are hitting most, while it still matters.
Paste this into AgentBand
Every day at 5pm, review the Zendesk tickets created today, group them by theme, and post the top recurring issues with counts and example tickets to #support-insights.
Spot the pattern before it becomes a pile of tickets. Forge reads the day's tickets, groups them by theme, and reports the issues coming up most with counts and examples, so product and support see a spike, an outage, or a confusing flow early.
How it works
- 1 Read the tickets created today
- 2 Group them by theme and rank by volume
- 3 Post the top issues with counts and example tickets
Build this agent
Connect Zendesk, paste the sentence above, and let it run. You can have it working in a couple of minutes.
Get started freeCommon questions
What does the Trending issues roundup agent do? +
Spot the pattern before it becomes a pile of tickets. Forge reads the day's tickets, groups them by theme, and reports the issues coming up most with counts and examples, so product and support see a spike, an outage, or a confusing flow early.
Which tools does this Zendesk agent need? +
It uses Zendesk and Slack. You connect each account once in AgentBand, and the agent acts through them. Your credentials are never exposed to the model.
How often does it run? +
Daily at 5:00 PM. You can also run it on demand at any time, or change the schedule by chatting with it.
Do I need to write any code? +
No. You describe the agent in a sentence, connect the tools it needs, and AgentBand runs it. There is nothing to code or deploy.