New ticket triage
Every incoming ticket tagged and sorted before an agent opens it.
Paste this into AgentBand
Every hour, read new Zendesk tickets, categorize each by topic such as Billing, Bug, How-to, or Cancellation, and apply the matching tag.
Keep the queue organized without manual sorting. Forge reads each new ticket, works out the topic, and applies the right tag, so agents pick up work that is already categorized and routing rules have something to act on.
How it works
- 1 Read new, untagged tickets
- 2 Categorize each by topic
- 3 Apply the matching tag in Zendesk
Build this agent
Connect Zendesk, paste the sentence above, and let it run. You can have it working in a couple of minutes.
Get started freeCommon questions
What does the New ticket triage agent do? +
Keep the queue organized without manual sorting. Forge reads each new ticket, works out the topic, and applies the right tag, so agents pick up work that is already categorized and routing rules have something to act on.
Which tools does this Zendesk agent need? +
It uses Zendesk. You connect each account once in AgentBand, and the agent acts through them. Your credentials are never exposed to the model.
How often does it run? +
Every hour. You can also run it on demand at any time, or change the schedule by chatting with it.
Do I need to write any code? +
No. You describe the agent in a sentence, connect the tools it needs, and AgentBand runs it. There is nothing to code or deploy.