Log Zendesk tickets to Airtable
Support tickets in a base, so you can finally see the patterns.
Paste this into AgentBand
Every hour, pull new and updated Zendesk tickets and log each one to the Tickets table in my Support base with the requester, subject, priority, status, and tag, so we can group them by theme and report on them.
Zendesk is built to close tickets, not to answer why they keep coming. Once the tickets sit in a base, you can group them by theme, count them by product area, and show product the top ten reasons customers write in. AgentBand logs each new and updated ticket as a record and keeps the status current.
How it works
- 1 Pull the tickets created or updated since the last run
- 2 Log each one with the requester, subject, priority, status, and tags
- 3 Update the record when the ticket status changes
Build this agent
Connect Airtable, paste the sentence above, and let it run. You can have it working in a couple of minutes.
Start nowCommon questions
What does the Log Zendesk tickets to Airtable agent do? +
Zendesk is built to close tickets, not to answer why they keep coming. Once the tickets sit in a base, you can group them by theme, count them by product area, and show product the top ten reasons customers write in. AgentBand logs each new and updated ticket as a record and keeps the status current.
Which tools does this Airtable agent need? +
It uses Airtable and Zendesk. You connect each account once in AgentBand, and the agent acts through them. Your credentials are never exposed to the model.
How often does it run? +
Every hour. You can also run it on demand at any time, or change the schedule by chatting with it.
Do I need to write any code? +
No. You describe the agent in a sentence, connect the tools it needs, and AgentBand runs it. There is nothing to code or deploy.
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